Return, Refund, & Exchange Policy

Return & Exchange Policy

A 20% restocking charge will be applied. We cannot accept returns for used, altered, damaged, or incomplete items. Our policy allows for product exchange only; refunds are not available. No returns or exchanges will be accepted more than 30 days after delivery of the order. All sales of customized products are final.

AGOZ products are designed for use with compatible devices when properly selected, fitted, and used as intended. AgozTech LLC is not responsible for damage to customer devices or equipment resulting from improper product selection, misuse, incorrect fit, drops, impacts, normal wear and tear, or use outside the product’s intended purpose. The 30-day return/exchange policy applies only to the AGOZ product purchased and does not extend to third-party devices, scanners, tablets, phones, or other equipment.

*If you received the wrong item or would like to exchange a defective product, please contact info@agoztech.com.

Start a Return or Exchange

1. Go to the Customer Account portal using this link: Start a Return.
2. Enter the email address used to place your order. A 6-digit verification code will be sent to your email (no password required).
3. Enter the verification code to access your order history.
4. Open the fulfilled order you want to return, then submit the exchange request.

International Orders

Return shipping is the customer's responsibility for orders outside of the United States. A return shipping label is not provided for orders returned outside of the United States. We recommend mailing your return with a shipping method that includes tracking service in case delays or exceptions occur with your return shipment.

Refund Policy

Our policy allows for product exchange only; refunds are not available. A 20% restocking charge will be applied to all authorized returns. Original shipping fees are non-refundable. No returns or exchanges will be accepted more than 30 days after delivery of the order. All sales of customized products are final.

Exchange Policy

If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received and inspected at our warehouse. If there is a price difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference prior to processing your exchange.