Return, Refund, & Exchange Policy

Return Policy

Looking to return or exchange an order? No problem! Our easy 30-day return policy for everything (yes, everything) has you covered.

Any unused (no scuffs, scratches, or signs of wear), in-box (the original product box is intact and any product accessories are still in the box) items can be returned within 30 days of the order’s delivery date for a refund. Exchanges are not supported for orders outside of the United States.

Your order’s original shipping fee is non-refundable. Any items that are used, customized, or not in their original box are not valid for return and will not be accepted.

*If you received the wrong item or would like to return/exchange a damaged or defective product, please contact info@agoztech.com.

Start a Return or Exchange

1. Go to the Customer Account portal using this link: Start a Return.
2. Enter the email address used to place your order. A 6-digit verification code will be sent to your email (no password required).
3. Enter the verification code to access your order history.
4. Open the fulfilled order you want to return, then submit the return request.

International

Return shipping is the customer's responsibility for orders outside of the United States. A return shipping label is not provided for orders returned outside of the United States. We recommend mailing your return with a shipping method that includes tracking service in case delays or exceptions occur with your return shipment.

Refund Policy

The original shipping fee of an order is non-refundable, except in cases where we made a shipping error. Your refund will cover the value of the returned item(s) at the time of purchase plus sales tax (if applied), minus any discounts that were applied to your order. Your refund will be issued to your order's original payment method once your returned items have been received, processed, and restocked at our warehouse. We cannot issue a refund to any payment method besides the original payment method used to place the order.

Exchange Policy

If you choose an exchange for your returned item(s), your new exchange order will be processed and shipped once your returned item(s) have been received at our warehouse. If you are owed a partial refund due to a price difference in your exchange order, please refer to the Refund Policy above. If there is a difference left to pay for the item(s) in your new exchange order, you will be asked to complete payment for the price difference prior to submitting your return request.