Warranty Policy

If you're here, you probably have a defective product on your hands that you're trying to fix! We want to take this opportunity to say thank you for giving that product a second chance.

AgozTech Warranty

AgozTech is and always will be a company that prioritizes design and quality over everything else. To us, using the highest-quality, longest-lasting materials is one of the most important aspects of designing new products.

We provide a 30-day warranty from the date of delivery for all Agoz products.

AgozTech warrants our products against defects in material, manufacturing, or workmanship under normal use within the applicable Warranty Period, subject to conditions contained in this limited warranty. This manufacturer warranty strictly does not cover damages to the product or personal property, such as your scanner, POS terminal, tablet, phone, or other devices, that arise from negligence, misuse, improper selection, incorrect fit, normal wear and tear, modification, or accident (dropping the product, etc.).

AgozTech does not warrant and is not responsible for the repair, replacement, or damage to any third-party device, scanner, tablet, phone, or equipment made by anyone other than AgozTech.

RETURNS & EXCHANGES POLICY

A 20% restocking charge will be applied. We cannot accept returns for used, altered, damaged, or incomplete items. Our policy allows for product exchange only; refunds are not available. No returns or exchanges will be accepted more than 30 days after delivery of the order. All sales of customized products are final.

AGOZ products are designed for use with compatible devices when properly selected, fitted, and used as intended. AgozTech LLC is not responsible for damage to customer devices or equipment resulting from improper product selection, misuse, incorrect fit, drops, impacts, normal wear and tear, or use outside the product’s intended purpose. The 30-day return/exchange policy applies only to the AGOZ product purchased and does not extend to third-party devices, scanners, tablets, phones, or other equipment.

What is covered under the warranty?

All items purchased new directly from AgozTech LLC are covered under the Warranty Policy outlined above.

Replacements

If we still have inventory of the defective item you currently have, we'll send you a replacement of the exact same item.

If we no longer have inventory of the defective item, we'll send you a store credit of equivalent value so you can pick out another item from our website. Once you've placed your new order, we'll refund the shipping fee associated with the replacement order.

What is not covered under the warranty?

Damages to Agoz products that may have resulted from normal wear and tear, removal or installation, misuse or abuse, improper fit, or modification are not covered under AgozTech's warranty. AgozTech will not be liable for any damages that may result from the use of any Agoz product. The warranty does not cover the repair or replacement of property such as electronic devices, scanners, tablets, phones, or other personal property.

How do I submit a claim?

Instructions for submitting a warranty claim can be found here.

What are my options if I'm outside the warranty window?

If you placed your order outside of our 30-day warranty window, email info@agoztech.com and someone from our team will let you know what your options are.